Contact Us

We are happy to assist you with any PAL-related inquiries. Please select from the following categories:

For information about the program contact Pearson Customer Support:

Email:	Email communication form
Phone:	(800) 851-1362 (toll free, US and Canada only) Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat:	This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail:	Massachusetts Performance Assessment for Leaders Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, email, DOB, MEPID) To submit other materials to Evaluation Systems

For information about the program contact Pearson Customer Support:

Email:	Email communication form
Phone:	(800) 851-1362 (toll free, US and Canada only) Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat:	This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail:	Massachusetts Performance Assessment for Leaders Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, email, DOB, MEPID) To submit other materials to Evaluation Systems

For information about the program contact Pearson Customer Support:

Email:	Email communication form
Phone:	(800) 851-1362 (toll free, US and Canada only) Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat:	This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail:	Massachusetts Performance Assessment for Leaders Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, email, DOB, MEPID) To submit other materials to Evaluation Systems

For information about the program contact Pearson Customer Support:

Email:	Email communication form
Phone:	(800) 851-1362 (toll free, US and Canada only) Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat:	This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail:	Massachusetts Performance Assessment for Leaders Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, email, DOB, MEPID) To submit other materials to Evaluation Systems

For specific information on licensure or PAL-related information, please contact the Department at:

Email:	pal@doe.mass.edu
Licensure Call Center:	(781) 338-6600 Available 9 a.m.–12 p.m. & 2–5 p.m. eastern time, Mon–Fri, excluding holidays
Walk-in:	Welcome Center Service Counter: Located on the 1st floor Office of Educator Licensure 75 Pleasant Street Malden, MA 02148 Available 8:45 a.m.–4:45 p.m. eastern time, Mon–Fri, excluding holidays
Fax:	(781) 338-3391

Live customer support will not be available during the following holidays:

Nov 28–29, 2024
Dec 24–25, 2024
Jan 1, 2025
Jan 20, 2025
May 26, 2025
Jun 19, 2025
Jul 4, 2025
Sep 1, 2025
Nov 27–28, 2025
Dec 25–26, 2025

FAQs